Conflict Resolution: Preventing & Addressing Conflict In The Workplace + Coaching

pivotal: "vitally important in determining outcome, progress or success"

"The work Sheryl has done with board members is working… it’s no longer theory but starting to be put into practice!”

Board Chairman

"Sheryl’s also very good on time. She keeps to time and covers everything off. She’s not frightened to dump stuff though – she’ll go along with what’s happening for the group and deal with whatever comes up.”

Board Chairman

"Take facilitation – I feel like I can sit down with Sheryl for 10 to 15 minutes and portray something and the results will come across [from Pivotal]. It doesn’t soak up a lot of time [talking to Pivotal] and Pivotal is very outcome-orientated. I like that about them.”

Chief Executive

“That fresh attitude…it invigorates us to do other things, to look at things differently. Sheryl pulls your head out of the sand!”

Chief Executive

“After a few years in business I was going around in circles. I just needed some new input and Sheryl was the one to give me that. What with the long hours I was working I never had time to think. I got into the same trap as I had in my earlier businesses. I sat down with Sheryl and it seemed like I could start working less hours and getting more money! I followed her advice to the ‘t’. I had been working IN my business not ON it. I couldn’t believe it!”

Business Owner

This service has qualified for the NZTE Capability Development Voucher Scheme, and is eligible for voucher redemption.

There are two major myths about conflict: that it always involves anger and that it’s always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.

Following the workshop 3 one hour coaching sessions are provided to support you as you put your learning into practice.

What you will cover:

Defining conflict and the types of conflict
Benefits & costs of conflict
The role of anger in conflict
The five stages of conflict
A conflict resolution framework suitable for the workplace (LECSR)
Setting norms and rules
Using mediation and facilitation
Managing differences collaboratively
Asking questions; Listening skills; Non-verbal communication
Problem solving tools
Managing anger and stress

How You Will Benefit:

Understand conflict
Be able to identify the stages of conflict
Use a simple framework (LECSR) to resolve conflict
Identify other ways to resolve conflict
Develop personal skills necessary to resolve conflict
You will receive a workbook that includes an overview of this training for your future reference

Duration
Workshop of One Day
3 one hour coaching sessions
(additional coaching can be provided on an hourly rate or a customised one-to-one training and package can be agreed and priced in advance with a client.)

Please contact us for more information

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