Mediation

pivotal: "vitally important in determining outcome, progress or success"

"The work Sheryl has done with board members is working… it’s no longer theory but starting to be put into practice!”

Board Chairman

"Sheryl’s also very good on time. She keeps to time and covers everything off. She’s not frightened to dump stuff though – she’ll go along with what’s happening for the group and deal with whatever comes up.”

Board Chairman

"Take facilitation – I feel like I can sit down with Sheryl for 10 to 15 minutes and portray something and the results will come across [from Pivotal]. It doesn’t soak up a lot of time [talking to Pivotal] and Pivotal is very outcome-orientated. I like that about them.”

Chief Executive

“That fresh attitude…it invigorates us to do other things, to look at things differently. Sheryl pulls your head out of the sand!”

Chief Executive

“After a few years in business I was going around in circles. I just needed some new input and Sheryl was the one to give me that. What with the long hours I was working I never had time to think. I got into the same trap as I had in my earlier businesses. I sat down with Sheryl and it seemed like I could start working less hours and getting more money! I followed her advice to the ‘t’. I had been working IN my business not ON it. I couldn’t believe it!”

Business Owner

Pivotal’s mediator will:

Be impartial, with no vested interest in the outcome of your dispute
Work with you to establish and identify expected behaviours of all parties to set the tone for a productive conversation and opportunity to resolve your dispute
Listen and help each disputing party identify the underlying causes of the conflict and how they would like to resolve or manage it
Protect and maintain confidentiality of the process

What is mediation?

“Mediation is an effective, pragmatic and constructive process with high success – and satisfaction – rates. It takes a cooperative, problem-solving approach, by which a neutral third party mediator helps the disputing parties find constructive solutions to problems and make informed decisions. Any agreement reached is that of the parties alone.” LEADR NZ

Pivotal believes that people in dispute are the best equipped to develop their own solutions and that this is made easier when assisted by a trained neutral third party. Sheryl Smail puts her exceptionally non-judgemental style to use when working with people to help them resolve disputes. Accredited as a mediator and trained as a conflict coach, she has successfully mediated resolutions in a diversity of conflict situations.